Shipping policy

SHIPPING

Douvée ships worldwide. Every order is sent with tracking.

Processing time

Orders are prepared within 1–3 business days. Orders placed on weekends or public holidays are prepared on the next business day.

Delivery time

• Europe: 7–14 business days
• United Kingdom & North America: 8–15 business days
• Rest of the world: 10–20 business days

Shipping costs

Shipping costs are shown and paid at checkout, before you complete your order.

Tracking

A tracking number is sent by email once your order has shipped. Tracking may take 2–5 business days to show its first update.

Customs & duties

Prices include VAT for deliveries within the European Union, and there is nothing more to pay on arrival. For deliveries outside the EU, your country may charge import duties, taxes or handling fees when the parcel arrives. These local charges are set by your country's authorities and are the responsibility of the customer.

Lost or delayed orders

If your order has not arrived within 25 business days of dispatch, contact info@douvee.com and we will resolve it.