Customer Care

Whether you have a question before ordering or need help after your jewellery arrives, we are here for you.

Contact us

Email: info@douvee.com
We reply within 24–48 hours, Monday to Friday.

To help us assist you quickly, please include your order number in your message.

How we can help

Before your order
Questions about our pieces, materials, sizing or shipping to your country.

After your order
Order changes, tracking updates, delivery questions and returns.

Guarantee claims
Every Douvée piece is covered by our lifetime guarantee. If your jewellery tarnishes, loses its colour or shows a manufacturing defect at any time, we will replace it at no cost. Email us your order number and a photo of the piece to start your claim.

Returns

You can return any unworn piece within 30 days of delivery, in its original condition and packaging. For hygiene reasons, earrings can only be returned if faulty. See our Refund Policy for full details.