Shipping & Delivery

Douvée ships worldwide. Every order is carefully prepared and sent with tracking, so you can follow your jewellery from dispatch to delivery.

Processing time

Orders are prepared within 1–3 business days. Orders placed on weekends or public holidays are prepared on the next business day.

Delivery time

• Europe: 7–14 business days
• United Kingdom & North America: 8–15 business days
• Rest of the world: 10–20 business days

During peak periods or customs checks, delivery may occasionally take longer.

Shipping costs

Shipping costs are calculated at checkout based on your location, and shown before you pay.

Tracking your order

Once your order has shipped, you will receive an email with your tracking number. You can follow your parcel at any time on our Order Tracking page.

Taxes & duties

Within the EU, prices include VAT and there is nothing more to pay on delivery. Outside the EU, local import duties, taxes or handling fees may be charged on arrival and are paid by the customer. See Taxes & Duties.

Delivery address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us at info@douvee.com within 12 hours of placing your order.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund.